Editorial
Notes from the network.
Short, occasional pieces on how this actually works — not a magazine, just the things members tend to ask us in person.
Editorial
Short, occasional pieces on how this actually works — not a magazine, just the things members tend to ask us in person.

Why rotating through a call center costs more time than it saves, even when every individual call goes fine.

It isn't a secret list. It's relationships maintained over years, and a willingness to make a call before anyone else does.

Not secrecy for its own sake — just a standing rule that a member's business is never anyone else's conversation.